Returns & Exchanges
At Venezianico Polska, we want you to be completely satisfied with your timepiece. If you are not entirely happy with your purchase, you can return or exchange your item within 14 days of delivery, provided it remains in its original, unworn condition.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization and the necessary shipping labels.
Prepare the Package
Carefully pack the watch in its original Venezianico presentation box, including all protective films, tags, manuals, and the warranty card to ensure a safe transit.
Ship the Item
Affix the provided return label to your package and drop it off at the designated courier point or schedule a pickup as instructed by our support team.
Inspection and Refund
Once our quality control team verifies that the watch is in pristine condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing